Frequently Asked Questions
Here are answers to common questions about our services, process and how we wish to work with/ for you.
If there’s anything we haven’t covered, please get in touch so we can assist you:
General Questions
1. What does Personal Assistant Service do?
A personal assistant supports you with administrative, organisational, and everyday tasks — helping you save time, reduce stress, and focus on what matters most. Each task is discussed and agreed with you in advance. Whether you need help with a one‑off task or prefer to build an ongoing partnership is entirely up to you.
From our experience with other clients, the more we learn about you — and the more we handle for you — the more efficient and proactive we become. We look beyond the individual task and offer suggestions that fit your personal situation.
You decide what you want us to take care of for you.
2. How quickly can we get started?
Ideally, you send us a contact request, WhatsApp us, or give us a call. From there, we arrange an introductory call to discuss how we can support you and understand your current situation. If needed, you can then share additional background information afterwards, which we will review promptly and follow up with any questions.
In most cases, we can start working for you right after that and will soon present the first results.
3. Do I have a fixed contract? Are one-off tasks possible as well?
After our introductory call, and once you decide you’d like us to support you, we will agree on and sign a short service agreement. This document outlines the framework of our services, how we work, and the applicable (payment) terms. The agreement remains valid for the entire duration of our cooperation.
From there, you decide which tasks you want to delegate to us and how we can best support you. You can stop assigning tasks — or terminate the contract — at any time. This means one‑off tasks are also possible.
4. What makes Personal Assistant Service different to other expat agencies?
While other expat agencies finish their work once the visa is arranged, the house is found, and the insurance contract is signed, that’s exactly where our service offering begins. We can, of course, support you with those steps as well — but that’s not what makes us unique.
Where other agencies provide highly standardised services, our support is defined by you. You tell us how we can help. Whether it’s finding the right telecom provider for your home, reviewing documents, dealing with your landlord, or speaking to authorities on your behalf, there are almost no limits to the tasks we can take on.
This personalised, flexible approach is what sets us apart from traditional expat agencies.
5. Is this service only available to Expats?
No, the service is not exclusive to expats. It’s created for anyone who wants reliable support with handling everyday tasks, paperwork, and organisational challenges.
6. Is this service only available to private individuals or also business?
Our services are primarily tailored to private individuals, where we can create the greatest impact and apply our expertise most effectively. At the same time, we are also available to support businesses whenever needed. We work closely with HR and inhouse relocation teams, assisting new team members and their families from abroad throughout their settling‑in period and beyond.
7. Do I need to speak German? What other languages are supported?
No, you don’t need to speak German — although if you do, even better. At the moment, the only requirement is that you speak at least English (or some German) so that we can communicate effectively. In the future, we plan to support additional languages as well.
Clear communication is essential for us, because the better we understand your tasks and your background, the more efficiently we can support you. That’s why language plays such an important role in our collaboration.
We are fully bilingual and can assist you in both English and German.
8. Do I need to live or work in Germany? Or can I also live/ work abroad?
In principle, it doesn’t matter where you live or work. However, our service offering, network, and expertise are currently focused on Germany. This means the tasks you delegate to us should ideally have a German angle.
If that’s not the case, we will discuss together whether it’s a task where we can genuinely create value for you.
9. Can I request urgent or last-minute help?
Absolutely. Once we’ve had our introductory call, we can begin supporting you right away.
Before We Get Started
1. Can I book a one-service or trial?
Yes, you can book a one‑off service or a trial. In general, you decide which tasks you want to delegate to us and whether you’d like to continue using our support after the first task is successfully completed. It is entirely up to you if, how, and when you want to work with us.
From our experience with past clients, our support becomes more efficient the more insight and background information we have about your situation.
2. What do you need from me in before?
Our services are based on a service contract entered into between you and us. The contract is available in German or English and can be translated into any other language for your convenience. It outlines how we work, how we receive instructions from you, how we report on our work, and how we account for and bill our services.
The contract itself does not create any obligations for you. Obligations only arise once you assign your first task to us.
To verify your identity, we require a copy of your valid ID and a recent mobile phone or electricity bill. This ensures we know exactly who we are working with and where to send the invoice once the work is completed.
If you want us to interact with authorities on your behalf, they may require an official power of attorney. If needed, we will prepare a draft in advance with a clearly defined scope outlining the specific tasks you want us to handle. The power of attorney remains valid until you revoke it or our mandate comes to an end.
How To Work With Us
1. What does Personal Assistant Service do?
A personal assistant supports you with administrative, organisational, and everyday tasks — helping you save time, reduce stress, and focus on what matters most. Each task is discussed and agreed with you in advance. Whether you need help with a one‑off task or prefer to build an ongoing partnership is entirely up to you.
From our experience with other clients, the more we learn about you — and the more you delegate to us — the more efficient and proactive our support becomes. We look beyond the individual task and make suggestions that fit your personal situation.
2. Will always the same person work for me?
Given that the tasks you delegate to us are often very personal — and because we believe that the better we know you, the more effectively we can support you — the same person will always work with you. Only in exceptional cases will another colleague be involved. This may happen if your dedicated assistant is temporarily unavailable (for example, due to vacation) or if we believe a specific task can be handled more efficiently by a colleague with specialised expertise.
However, such situations are rare.
3. Can I meet the person working for me in person?
We support you remotely — via email, WhatsApp, video call, phone, letter, and more — and are available for you almost around the clock throughout the year. For many clients, this feels as if we are always nearby, especially when they need us most.
If you would like to meet the person working for you, we can certainly arrange that. And depending on the task, an in‑person meeting may even be beneficial — for example, if you want us to attend certain appointments or meetings on your behalf.
4. What types of tasks can I outsource?
Generally, almost all types of administrative and organisational tasks can be outsourced to us. We handle your tasks with great care and complete them as efficiently as possible, always acting in your best interest. To ensure this, we agree in advance on what you want us to do and what the objective is.
If you’d like to explore how we can support you, simply get in touch. The first introductory call is free of charge.
5. Who are the typical clients?
The people we work for generally have one thing in common: they have a task they either cannot solve themselves, feel someone else could handle more efficiently, or simply want to outsource to save time and energy. On our “Who We Work For” page, we’ve listed several examples of potential client profiles. Have a look and see if you recognise yourself in any of them.
6. How is sensitive information being handled?
Confidentiality and trust are the foundation of our relationship with you. We handle sensitive information with great care and use secure, encrypted tools for all personal data. If data is stored digitally, we use servers located exclusively in Germany, fully compliant with German data protection laws and standards. You can be confident that your data is always protected.
7. Does Personal Assistant Service provide legal, tax or investment advise?
We generally don’t provide legal, tax, or financial advice ourselves, but we can refer you to trusted professionals. At the same time, we have a solid understanding of legal, tax, and financial matters. We liaise with the relevant experts on your behalf and, because we know your background and situation, we ensure that your requirements are clearly communicated and properly addressed.
8. Can you help elderly clients or those with mobility issues?
Certainly. We have extensive experience from working with past clients and are glad to support you. Whether it’s calling the plumber, organising your new mobile contract, coordinating with care services, or dealing with authorities, we can take care of these tasks for you. Our team members are specialised in their respective areas and will be happy to assist you.
9. Do you also work for people, who need special assistance?
Of course! Your wish is our command. People who need special assistance often face additional challenges when navigating systems designed for the able‑bodied. By outsourcing administrative tasks—such as specialised healthcare coordination, personal assistance, or advocacy services—they gain expert support that helps them live a full and empowered life.
Reporting, Pricing and Invoicing
1. Do I know at any time. what I am paying for?
We are absolutely transparent about what we do, how long it takes, and what it costs you. You receive regular updates on the progress of your tasks via phone, email, or WhatsApp—whichever communication channel suits you best.
Each week, we provide you with a detailed statement of work that outlines the specific tasks completed and the time invested. This gives you full transparency and allows you to guide or adjust our work whenever you wish.
2. How much does the service cost to me?
A personal assistant supports you with administrative, organisational, and everyday tasks — helping you save time, reduce stress, and focus on what matters most. Each task is discussed and agreed with you in advance. Whether you need help with a one‑off task or prefer to build an ongoing partnership is entirely your decision.
From our experience with other clients, the more we learn about you — and the more tasks you delegate to us — the more efficient and proactive our support becomes. We think beyond the individual task and offer suggestions tailored to your personal situation.
We charge on a per‑minute basis at EUR 1.58 (including VAT, if applicable). Since many everyday errands only take a few minutes, the cost for each service is often just a few euros — while the time and energy you save are truly priceless.
Trial offer: You receive a 25% discount on the hourly rate during your first month, for up to 5 hours of support. Any unused hours cannot be carried over to the following month.
3. How does the invoicing work?
Whenever a certain threshold is reached — and at least once a month — we will send you an invoice for the services rendered during that period. The invoice includes a detailed statement of work that clearly shows the tasks performed and the exact amount of time spent on each.
In addition, you receive a weekly interim statement of work. This ensures that at any time, you know exactly what we are working on for you.
Invoices are payable within two weeks via bank transfer.
4. Is there a minimum time booking?
No, there is no minimum time requirement. Our services are invoiced on a per‑minute basis, so you only pay for what you actually use.